kv88's Privacy Policy

kv88 operates a safe and reliable online gaming and betting platform for users in Bangladesh. We believe every player's personal information is valuable and protecting it is our core responsibility.

This Privacy Policy ("Policy") explains what information we collect when you use the kv88 platform, how we process it, who we share it with, and what your rights are. This Policy applies to all kv88-related services, including https://kv88.mom.

By registering on or continuing to use the platform, you are considered to have given your consent to the terms of this Policy. You are also advised to read our Terms and Conditions before reading this Policy.

Various types of information are collected as needed to operate the kv88 platform. Details are provided below:

2.1 Personal Identification Information

The following information may be collected from you when creating or verifying an account:

• Full name and date of birth
• Email address and mobile number
• National ID card or passport details (for identity verification)
• Address information

2.2 Financial Transaction Information

Financial information is collected during deposit and withdrawal processes. This includes:

• bKash, Nagad, Rocket, or Upay account numbers (as needed for transactions)
• Deposit and withdrawal history
• Transaction date, amount, and method

2.3 Technical and Usage Information

When you use the platform, the following information may be collected automatically:

• IP address and device type
• Browser type and version
• Cookie and session data
• Page visit information and duration
• Gameplay history and betting activity

2.4 Support and Communication Information

If you seek support via live chat or email, the content of that conversation may be stored for security and quality-control purposes.

kv88 uses collected information only for lawful and necessary purposes. The main purposes are described in the list below:

3.1 Account Management and Security

• Account creation, verification, and maintenance
• Prevention of identity fraud and unauthorized access
• Detection and prevention of fraudulent activity
• Duplicate account control

3.2 Service Delivery and Improvement

• Processing deposit and withdrawal transactions
• Resolving technical issues and improving platform performance
• Adding new games, features, and benefits
• Personalizing the experience according to user preferences

3.3 Legal and Regulatory Compliance

• Complying with applicable laws and regulations
• Implementing responsible gaming policies
• Using transaction records for dispute resolution

3.4 Communication and Support

• Sending important security notices and account updates
• Providing support via live chat and email
• Promotional messages — but only if you have given your consent

kv88 uses cookies and similar technologies to operate the platform effectively and to improve the user experience.

4.1 Types of Cookies

• Essential cookies: Required to keep the platform's basic functions and login sessions active.
• Functional cookies: Used to remember your language preferences and settings.
• Analytics cookies: Used to understand platform usage patterns, which helps improve the service.

4.2 Cookie Controls

You can disable cookies by changing your browser settings. However, disabling essential cookies may disrupt some important platform functionality.

kv88 does not sell, rent, or disclose your personal information to third parties for commercial purposes. Limited information may be shared in the specific circumstances below:

5.1 Service Partners

Trusted third-party partners may access the minimum necessary information for payment processing (via bKash, Nagad, Rocket, Upay), managing technical infrastructure, and ensuring cybersecurity. These partners are bound by the terms of our privacy policy.

5.2 Legal Obligations

Information may be disclosed to comply with court orders, lawful requests from law-enforcement agencies, or applicable legal requirements.

5.3 Business Changes

User information may be transferred in the event of a business merger, acquisition, or structural change. If such a change occurs, we will notify you in a timely manner.

kv88 applies multiple layers of security measures to protect your information:

• SSL Encryption: All data transfers between your browser and our servers are encrypted.
• Access Controls: Only authorized personnel can access designated information.
• Firewall and Security Monitoring: Cyber attacks are prevented through round-the-clock network monitoring.
• Regular Security Audits: Periodic tests are conducted to identify system security vulnerabilities.
• Password Hashing: Account passwords are stored in an encrypted format, never in plain readable form.

However, complete security over the internet cannot be guaranteed. You are also advised to use a strong password and keep your account credentials confidential.

kv88 retains user information only for as long as necessary. The retention period depends on the type and purpose of the information:

• Account information: For as long as the account is active, and for a defined period after closure as required by law.
• Financial transaction records: For an extended period to meet financial dispute and regulatory requirements.
• Technical logs: For a short period for security investigations and troubleshooting.
• Support conversations: For a defined period for quality-control purposes.

After the defined period, information is securely deleted or anonymized in a way that no longer allows identification.

You have certain important rights over your personal information, which kv88 respects:

8.1 Right to Access

You may request to know what information we hold about you. Upon receiving this request, we will provide you with a summary of your information.

8.2 Right to Rectification

If your account contains incorrect or outdated information, you may request that it be corrected. You can update most information yourself from your profile settings.

8.3 Right to Erasure

In certain circumstances you may request that your information be deleted. However, some information may be retained due to legal obligations or ongoing dispute resolution needs.

8.4 Right to Restrict Processing

In certain circumstances you may request that the processing of your information be restricted. Send this request to our support team.

8.5 Right to Opt Out of Promotional Communications

You may stop receiving promotional emails or messages at any time. This does not affect essential notifications for your account.

To exercise any of the above rights, contact our support team via live chat or email: [email protected]

kv88 provides services only to individuals aged 21 or older. Intentionally collecting information from anyone underage is against our policy.

If a minor registers by mistake and we detect it, that account will be closed immediately and the related information will be deleted.

If a parent or guardian believes their child has registered on the platform, please notify our support team immediately.

kv88 reserves the right to update this Privacy Policy from time to time due to service improvements, legal changes, or business requirements.

For any significant changes, we will publish a notice on the platform and, where applicable, notify registered email addresses. Continued use of the platform after changes are made will be considered acceptance of the new policy.

The "Last updated" date at the top of this page is always kept current. The previous version is retained in our archive.

Your information may be stored and processed on servers in Bangladesh and in other countries. Regardless of where your information is processed, the protection standards described in this Privacy Policy are maintained.

For international data transfers, kv88 ensures that the relevant parties are bound by appropriate data-protection agreements and that the security of your information is maintained.

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us:

• Email: [email protected]
• Live Chat: Available 24/7 through the platform

Our support team provides assistance in both Bengali and English and is committed to responding appropriately to your requests.