Frequently Asked Questions
kv88 FAQ — All Answers
in One Place
From VIP cashback to mobile gaming, withdrawals to identity verification — find detailed answers to the most frequently asked questions from kv88's Bangladeshi players here.
When a question comes up while using kv88, this page is your first stop. Below you will find direct answers to 23 questions across five key topics — the ones Bangladeshi players ask about most. If you cannot find an answer here, contact our 24/7 live chat or email.
VIP Benefits
kv88 has three VIP levels in total. At the Bronze level, you can earn up to 0.3% cashback per week. At the Silver level, that increases to up to 0.5%. And at the Gold level, you can earn up to 0.8% weekly cashback. Cashback is calculated based on your weekly bets and is credited directly to your account.
Your VIP level upgrades automatically as you play games and place bets regularly. The more active you are and the more consistently you deposit, the faster you have the opportunity to reach the next level. There is no fixed amount set — consistent activity is the key.
Each week, a set portion of your total bets is returned to you as cashback. This amount is added directly to your main wallet and can generally be used without any additional wagering requirement. The higher your level, the greater the cashback rate — so Gold members get the most benefit.
In addition to the higher weekly cashback (0.8%), Gold level members receive priority customer service, early access to special promo offers, and faster processing on withdrawals. Gold members are also notified first whenever new games or features are launched.
If you remain inactive for a long period, your level may be re-evaluated in some cases. However, if you keep playing regularly, this risk does not apply. For accurate information about your current VIP status or any changes, contact kv88's live chat support.
Identity Verification (KYC)
Yes. All your personal documents are stored on servers secured with SSL encryption. This information is not shared with any third party. In accordance with kv88's privacy policy, your data is used only for account verification and security purposes.
Identity verification is typically requested before making a large withdrawal, when adding a new payment method for the first time, or if unusual activity is detected on your account. It may also be carried out as part of a routine security check.
Yes, this is very important. The name on your kv88 account must exactly match the registered name on your bKash, Nagad, Rocket, or Upay wallet. If the names do not match, your withdrawal may be held and an additional verification process may begin.
If your KYC application is rejected, the support team will usually send a message explaining the reason. If the image is unclear or the document has expired, you will have the opportunity to resubmit. Contact live chat — the team will assist you step by step and clarify which documents are needed.
Identity verification is needed for two main reasons — to keep your account secure and to prevent misuse. It ensures that only you can access your funds. In most cases, once verified, you will not need to do it again.
Live Dealer Games
Yes, both Teen Patti and Andar Bahar are available in the live casino section at kv88. In Teen Patti, three-card hands are dealt and the goal is to build a stronger hand than the dealer. Andar Bahar is straightforward — one card is revealed and you bet on whether it will appear first in the "Andar" or "Bahar" pile.
In Baccarat, you place a bet on one of two hands — "Player" or "Banker". The hand whose total points are closest to 9 wins. You can also bet on a "Tie". Each round ends very quickly, so start with small bets to get a feel for the game.
Bet limits vary by live table. Generally, low-stakes tables allow you to start with a much smaller amount, while high-roller tables allow bets up to a significantly higher amount. The exact limits are shown next to each table in the game lobby — check there after logging in.
A Roulette wheel has slots numbered 0 to 36. You can bet on a specific number, a group of numbers, red or black, or odd or even. Betting on a single number pays more if you win, but the odds are lower. Betting on a color or odd/even is comparatively safer and gives you roughly a 50% chance of winning.
If your connection drops, the game data is saved on the server. Once you reconnect, you will be able to see the result of that round. No bets are lost — the outcome is determined from the server. If there is a problem, check your transaction history or notify support.
Withdrawals
The minimum withdrawal amount at kv88 is ৳500. Withdrawal requests below this amount cannot be made. This same limit applies to all methods — bKash, Nagad, Rocket, and Upay. As long as your balance is ৳500 or more, you can request a withdrawal at any time.
Yes, kv88 offers withdrawals 24 hours a day, seven days a week. Whether it is night or a holiday, you can request a withdrawal at any time, and it is generally processed within 15 minutes to 2 hours.
The standard processing time for withdrawals at kv88 is between 15 minutes and 2 hours. Within this time, the money is sent directly to your bKash, Nagad, Rocket, or Upay wallet. Occasionally, additional verification may cause a slightly longer wait.
Yes, winnings from a bonus can be withdrawn — but you must meet the wagering requirement first. For the welcome bonus, you need to wager 15 times the bonus amount. For example: if you receive a ৳2,000 bonus, you must place a total of ৳30,000 in bets before you can withdraw the bonus winnings. The wagering is calculated on the bonus only, not on the deposit and bonus combined.
Staying on "pending" for more than 2 hours is unusual. First, make sure the name on your account matches the name on your payment wallet, and that your KYC is complete. If the issue persists, contact live chat with your request ID and support will resolve it quickly.
Mobile Gaming
kv88 is fully optimized for mobile browsers. You can access the site directly from Chrome, Safari, or Firefox on any Android or iOS device and play right away. There is no need to download a separate app.
kv88 runs smoothly on any modern Android smartphone or tablet, as well as iPhones and iPads. As long as your device's operating system is on a recent update and a modern browser is installed, there are generally no issues. Very old devices may experience slower performance.
First, clear your browser's cache and cookies — this solves the issue in most cases. In Chrome, you can do this from Settings → Privacy → Clear browsing data. Then restart the browser. If your internet speed is low, try connecting to Wi-Fi or 4G.
If your connection drops, the session may be temporarily interrupted, but your game data remains safe on the server. Once you reconnect and log back in, you can pick up from where you left off. The result of any ongoing round is also determined by the server, so there is no risk of losing funds.
Yes, easily. On Android, open kv88.mom in Chrome, then select "Add to Home screen" from the menu. On iOS, tap the share icon in Safari and select "Add to Home Screen". This creates an app-like icon that takes you directly to the site.
More Questions?
If you cannot find an answer on this page, kv88's support team is always here for you. You can speak in Bengali — 24 hours a day, seven days a week.
Contact Support Now